Shipping policy
Shipping Policy for TheGolfGuys.com
Order Processing
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Processing Time: Orders for in-stock items are processed within 1 business day. Orders placed by 12 p.m. EST typically ship the same day. Custom or personalized items may require up to 14 days for processing.
Shipping Rates and Methods
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Standard Shipping: Orders over $150 qualify for free standard shipping via UPS Ground or USPS. Orders under $150 are subject to shipping charges.
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Expedited Shipping: Options such as UPS Next Day Air, 2nd Day Air, and 3 Day Select are available at additional costs, which will be calculated during checkout.
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International Shipping: Available to select countries via UPS or USPS. Customers are responsible for any applicable duties and taxes upon import. Certain brand restrictions may apply.
Delivery Times
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Standard Shipping: Delivery typically occurs within 3-7 business days, depending on the destination.
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Expedited Shipping: Delivery times vary based on the selected method and destination. Most expedited orders arrive within 1-3 business days.
Order Tracking
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A shipment confirmation email with tracking information will be sent once your order ships. Please allow up to 1 business day after placing your order to receive this email.
Additional Information
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P.O. Boxes and Military Addresses: Shipments to P.O. Boxes and APO/FPO addresses are made via USPS.
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Alaska, Hawaii, and Puerto Rico: Shipping to these locations may take 7-10 business days and may not be eligible for free shipping promotions.
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Curbside Pickup: Available at select locations. Choose this option at checkout and await an email confirmation with pickup details.
Shipping Delays
While we strive to ensure timely delivery, delays may occur due to factors beyond our control, such as weather conditions, carrier issues, or global disruptions. In such cases, we appreciate your understanding and patience.
Contact Us
For any questions or concerns regarding shipping, please contact our customer service team at:
Email: support@thegolfguys.com