Return/Refund Policy
Returns Made Simple
If something isn’t right, we’ll help you get it taken care of quickly. Review the details below before starting your return.
30-Day Returns
Eligible items may be returned within 30 days of delivery.
Online Orders
Eligible website orders qualify for free return shipping.
New & Unused
Returned items must be in new, unused condition.
Original Items
Please include packaging, accessories, and order details.
🟢 Online Returns
We offer free returns on eligible items purchased directly from The Golf Guys website.
- Returns must be started within 30 days of receiving your order.
- Items must be new, unused, and in sellable condition.
- Approved refunds are issued to the original payment method.
- Free return shipping applies to eligible orders within the continental United States only.
Items That Cannot Be Returned
Custom or Specialty Items
- Custom built clubs
- Personalized items
- Special orders
- Certain drop-shipped items
Used or Restricted Items
- New items that have been used
- Used or previously-owned merchandise
- Electronics
- Golf bags
- Package sets
- Limited items such as certain putters or headcovers
🏪 In-Store Purchases
Purchases made in-store are eligible for store credit only. These purchases follow a separate in-store return policy, which may differ from our online return guidelines. Please contact our team if you have any questions before returning an item.
🔁 Exchanges
Need a different size, color, or product? We’ve got you covered.
- Start a return for your original item.
- Once we receive your item, we can process an exchange on your behalf.
- No need to place a new order—we’ll take care of it for you.
📦 How to Start a Return
Get Your Label
If eligible, we’ll send you a return shipping label.
Drop It Off
Package your item securely and drop it off at a UPS location.
✅ To Receive a Full Refund
- Return the item in new, unused condition.
- Include original packaging or similar protective packaging.
- Include all original accessories such as headcovers, wrenches, manuals, and components.
- Include your receipt, packing slip, or order information.
Missing accessories, damaged packaging, or incomplete returns may result in a reduced refund.
🚚 Shipping Fees
Return shipping is free on eligible website orders within the continental United States. Original shipping charges, if any, are non-refundable.
🏷️ Promotional Purchases
If you return an item purchased as part of a promotion, your refund may be adjusted if the remaining items no longer qualify for the original discount.
🛠 Manufacturer Warranty
If an item has been used and later develops a defect, it may be covered by the manufacturer’s warranty rather than our return policy. We can help with warranty options such as repair, replacement, or store credit when applicable.
🚛 Drop-Ship Items
To offer a wider selection of products, some items are shipped directly from our vendor partners. These items may follow different shipping and return guidelines based on the vendor’s policies.
If you have questions about whether an item is drop-shipped or about its return eligibility, please contact support@thegolfguys.com before purchasing.
Last Updated: May 2026