Return Policy
The Golf Guys Return Policy
At The Golf Guys, we are dedicated to ensuring you're 100% satisfied with every purchase. That’s why we proudly offer FREE RETURNS on any item bought directly from our website, by phone, or in-store! If you’re not completely happy with your purchase, you may return any new and unused item within 30 days for a full refund of the original purchase price.*
Please note that our FREE RETURNS policy applies only to orders shipped within the continental United States.
Exchanges
Need a different size, color, or product? Simply send back the original item using our free return service and place a new order for the item you want.
How to Return Your Item
To send back a return, locate your nearest UPS drop-off point here: UPS Drop-Off Locator
Key Details:
- Returned items must be new and unused to qualify for a refund or exchange.
- Please remember that clubs showing any signs of use, even minimal, cannot be refunded.
Thank you for choosing The Golf Guys! We’re here to make your shopping experience hassle-free and enjoyable.
Items That Cannot Be Returned:
The Golf Guys Return Policy Details
Items That Cannot Be Returned:
- Special Orders
- Custom-Fitted Clubs
- Personalized Items
- Used or Previously-Owned Merchandise
Important Points to Remember:
- Return Window: All returns must be completed within 30 days of receiving your order.
- Promotional Purchases: If you’re returning items purchased under a “Buy More” promotion, your promotional discount will be adjusted on the remaining items when we process your refund. For example, if you bought two sale items with a $5 discount each, and you return one, the remaining item will no longer qualify for the discount, and we’ll adjust the refund accordingly.
- Where to Return: Products can be returned in-store or by mail, regardless of where they were purchased.
- Return Label: Use the form on our Free Returns page to generate a return label, which can be printed right away or emailed for later use. Required fields are marked with a diamond.
To Ensure a Full Refund:
Please return items that are new and unused, in the original or similar packaging, along with all original parts (like headcovers, wrenches, etc.) and a copy of your receipt. We may deduct charges for any missing items not returned.
Please return items that are new and unused, in the original or similar packaging, along with all original parts (like headcovers, wrenches, etc.) and a copy of your receipt. We may deduct charges for any missing items not returned.
- Used Returns: Items returned with signs of use that cannot be sold as new may have a reduced refund or be refused.
- Manufacturer Warranties: Used items with a defect covered by the manufacturer’s warranty are not eligible for a refund. Instead, we can help arrange a replacement, repair, or issue a store credit. Please contact us to explore warranty options.
- Shipping Fees: Original shipping fees are nonrefundable for any type of return or exchange.
By using our free return service, you agree to these terms and conditions.